1.0 Use of Products and Services
These are the terms and conditions on which HostBrr (operating under PFWeb Solutions, hereinafter "HostBrr") supplies subscription-based services, hosting platforms, and resources to you. All these terms are fully effective from the date of your electronic submission of the order.
HostBrr may change or modify this Agreement and any policies or agreements that are incorporated herein. Where a change materially affects your rights or obligations, we will notify you by email at least thirty (30) days before the change takes effect. If you do not agree with a material change, you may terminate the affected service before its effective date and receive a pro-rata refund of the remaining prepaid portion of your service cycle. Minor changes — such as clarifications, corrections, or amendments required by law — may take effect immediately upon posting to our website. Your continued use of the services after the effective date constitutes acceptance of the amended Agreement. The obligation is upon you to ensure that the contact email provided is fully up to date; notices sent to your registered email address are deemed to have been received.
You may use any of our services, provided that you are of legal age to form a binding contract and are not barred from receiving services under the laws of Germany, the United States, Luxembourg, or your jurisdiction of residence. To access services, you must provide current, accurate identification and billing details. You are responsible for maintaining account confidentiality and all activities occurring under your account. You agree to notify HostBrr immediately of any unauthorized account access. HostBrr is not liable for loss or damage arising from failure to keep your account secure.
HostBrr may limit, suspend, or terminate your access to services where: (a) you materially breach this Agreement or our Acceptable Usage Policy; (b) an invoice remains unpaid past its due date; (c) we are required to do so by law, court order, or a competent authority; (d) your service poses a security or stability risk to our network, infrastructure, or other clients; or (e) we have reasonable grounds to suspect fraudulent or illegal activity. Where circumstances reasonably permit, we will notify you and give you an opportunity to remedy the issue before taking action; in urgent cases — such as active abuse, security incidents, or legal orders — action may be immediate. Upon suspension or termination, your right to use the service stops and you may lose access to stored data; you remain solely responsible for maintaining external backups of your data. If we terminate your service in its entirety without cause, we will provide at least thirty (30) days' notice and refund to you on a pro-rata basis the amount corresponding to the remaining prepaid portion of your service cycle.
Limitation of Liability To the maximum extent permitted by applicable law, the total aggregate liability of HostBrr, its directors, employees, and partners, arising out of or in connection with the services — whether in contract, tort (including negligence), or on any other theory of liability — is limited to the total fees you have paid to HostBrr for the affected service in the twelve (12) months immediately preceding the event giving rise to the claim. HostBrr shall not be liable for indirect, incidental, special, exemplary, or consequential damages, including loss of profits, revenue, business, goodwill, use, or data, or business interruption, except where such damages are caused by intent or gross negligence. Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or for any other liability that cannot be limited or excluded under applicable law, including non-waivable statutory consumer rights.
2.0 Conditions of Use
You agree that any violations listed in our Acceptable Usage Policy (AUP) are considered prohibited usage and may result in immediate account suspension, restriction, and/or termination of all active services without compensation.
Intentional, malicious, or severe violations of our Acceptable Usage Policy will result in immediate termination of the service, deletion of associated data, and a permanent ban from placing any further orders or holding any future services with HostBrr.
3.0 Account Registration & Details
3.1 Contact Information
Clients must provide their legitimate name, surname, and residential physical address when registering a new account.
P.O. Boxes, commercial mailboxes, non-residential addresses, or mail forwarding/re-shipping addresses are strictly not accepted for account registration.
We do not require a phone number for registration, allowing our clients to protect their mobile privacy.
Registration and order placement must take place directly from the client’s residential ISP connection. Do not use commercial VPNs, proxies, Tor, or hosting networks to register or place orders.
Account profile registration details (such as full name and country) must match the physical information provided by your chosen payment method.
All modifications to an existing account's core profile details (such as name or country) require a verification ticket opened with our billing department.
3.2 Restrictions
Clients are strictly prohibited from opening multiple personal accounts under any circumstance. Duplicate accounts will be merged or suspended.
Clients may not give external third parties direct access to their account portal. You are responsible for all credentials and transactions.
Clients may not change the name on their account to another individual. Accounts are non-transferable between individuals without commercial validation.
4.0 Billing, Invoicing & Credits
4.1 Invoicing Cycle
Invoices for recurring hosting and server services will be issued automatically 5 days in advance of the active service's due date.
Unpaid services will be automatically suspended one (1) day past the due date. Access to containers, virtual environments, and configuration will be locked.
Unpaid services will be permanently terminated three (3) days past the due date. All configuration, container structures, active data, and backups will be destroyed. This process is fully automated and irreversible.
4.2 Account Credit
Account credit balances do not expire, and cannot be transferred under any circumstances from one client account to another.
Existing account credit will automatically be applied towards newly generated invoices until the credit balance is fully exhausted.
Account credit may not be withdrawn, refunded, or cashed out in the form of a real-currency refund, transfer, or charge.
5.0 Payments, Gateways & Refunds
5.1 PayPal
All PayPal payments must originate from a fully verified PayPal account matching registration details.
PayPal transactions for shared webhosting and reseller hosting plans are eligible for refund request within 30 days of the initial order payment.
PayPal transactions for virtual private server (VPS) plans are eligible for refund request within 7 days of the initial order payment.
PayPal payments are subject to electronic security verification and fraud screening to verify legitimate ownership.
5.2 Credit & Debit Cards
Card transactions for shared webhosting and reseller hosting plans are eligible for refund request within 30 days of the initial order payment.
Card transactions for virtual private server (VPS) plans are eligible for refund request within 7 days of the initial order payment.
5.3 Cryptocurrency
Transactions processed through blockchain cryptocurrency gateways (such as Bitcoin, Monero, or USDT) are strictly non-refundable under any circumstances due to transaction network structures.
5.4 Refunds
Refunds are processed solely upon explicit written request submitted via the client support portal and are not automatically issued upon service cancellation. The refund request ticket must be submitted within the active eligible refund period.
We reserve the absolute right to refuse any refund request in cases including, but not limited to: active abuse reports regarding the purchased service, IP blacklisting, Acceptable Use Policy violations, or systematic abuse of the refund window.
5.5 Disputes & Chargebacks
Filing a dispute or chargeback with any payment provider will result in the immediate automatic suspension of all active services associated with the client account, and the account will be blocked from placing further orders while the dispute remains open. Suspended services and their associated data are retained while the dispute is pending. If the dispute or chargeback is not withdrawn or resolved in HostBrr's favor within fourteen (14) days, HostBrr reserves the right to terminate the affected services and permanently delete the associated data, and to recover the disputed amount together with any chargeback fees incurred. Before opening a dispute with your payment provider, please contact our billing department first — the vast majority of payment issues can be resolved directly via support ticket.
6.0 Service Processing
6.1 Provisioning & Modification
Orders are automatically provisioned and should go online within minutes. Orders placed from VPN or proxy connections are marked as fraudulent and placed on temporary hold. They will be processed during standard Business Hours only if the contact and billing information is verified.
If order information or payment structures do not comply with our Terms of Service, the order is placed on Hold, and a support ticket is opened detailing the requirements to clear the verification hold.
Service modification (upgrades/downgrades) cannot be performed on or past a service’s due date. All outstanding invoices must be fully settled before service modification requests can be processed.
Service modifications that raise the commercial value of the plan (upgrades) will generate an invoice for the prorated difference from the modification date to the end of the billing cycle. Upgrades are provisioned once the invoice is settled.
6.2 Service Transfer
- The service must be active and paid for at least two (2) months.
- The service must not have any outstanding unpaid or overdue invoices.
- The service must not have any active or past TOS/AUP violations on record.
- The initiating account must be in Good Standing with no historical violations.
- The receiving account must confirm acceptance of the transfer and possess a verified billing profile in Good Standing without overdue invoices.
6.3 Service Cancellation
Immediate type cancellation requests are processed automatically, bringing the server or hosting workspace offline immediately.
End of Cycle type cancellation requests are processed automatically, maintaining service availability until the next recurring due date, at which point the cancellation is executed.
Once cancellation has run on a service, all associated data, configurations, databases, files, and backups are permanently destroyed, and associated IP addresses are released. This action is fully automated and cannot be reversed.
Clients purchasing our shared webhosting or reseller hosting services are eligible for a full money-back refund within 30 days of the initial service order.
Clients purchasing our Virtual Private Server (VPS) services are eligible for a full money-back refund within 7 days of the initial service order.
Clients are strictly eligible to utilize our money-back guarantee policy only once (1) per customer profile.
6.4 Service Suspension
When suspended, a service is brought completely offline, and access to panel power buttons or terminals is restricted. No service data, configuration, or workspace elements will be made accessible until the situation triggering the suspension has been resolved and cleared by the administration.
6.5 Service Termination
Upon formal termination, all associated directories, container files, disk spaces, configurations, and database backups are permanently and immediately destroyed. Associated IP addresses are immediately released back into our active availability pool. This action cannot be reversed or recovered.
7.0 Acceptable Email Usage
We provide SMTP outbound capabilities on designated plans, designed specifically for standard, daily interactive communication needs. Outgoing mail traffic may be scanned by automated cloud-based spam filtering and IP reputation systems to maintain high delivery.
HostBrr enforces a strict zero-tolerance policy against outgoing spam, unsolicited bulk email (UBE), and marketing mailing lists. Users violating this policy will have SMTP capabilities immediately restricted or account access suspended.
- 7.3.1 - Do not send emails designed or likely to cause annoyance, inconvenience, or distress to a recipient.
- 7.3.2 - Do not send emails containing Indecent, Offensive, Obscene, Threatening, or illegal materials.
- 7.3.3 - Enforce a clear, double-opt-in subscription policy and include visible opt-out links in all communications.
- 7.3.4 - Never utilize our services or network assets to transmit unsolicited promotional emails.
- 7.3.5 - Do not utilize SMTP resources to run automated bulk campaigns or mass spam operations.
- 7.3.6 - Do not engage in mail-bombing or attempts to saturate recipient server mailboxes.
- 7.3.7 - Do not falsify or spoof email headers, identity indicators, or return pathways.
- 7.3.8 - Do not use email addresses or domain records which you are not explicitly authorized to utilize.
- 7.3.9 - Ensure that any custom mail servers connected to our network are not configured to act as Open Relays.
- 7.3.10 - Accept full technical and administrative responsibility for your own outbound email reputation.
- 7.3.11 - Ensure all mailing practices comply with GDPR, CAN-SPAM, and the UK Data Protection Act 2018.
8.0 Acceptable Website Usage
Webspace usage covers the file structures, configuration settings, databases, and assets maintained on shared hosting accounts, reseller hosting spaces, and virtual private servers (VPS). We do not actively monitor client files, and we bear no responsibility for the website content hosted on our platforms.
It is your sole responsibility to ensure that the content, scripts, code, and media hosted on your server workspace contains material that you have created, licensed, or possess the explicit legal permission to utilize.
It is your sole responsibility to resolve copyright or Intellectual Property (IP) disputes involving hosted content. You agree to fully indemnify HostBrr against all legal costs, claims, and expenses of defending claims made against us by third parties regarding your website content worldwide.
You must not use your website or web service to promote or distribute material or content that is illegal (under any current or future legislation) in any jurisdiction in which your service is operational, including German, US, and Luxembourg laws.
We reserve the absolute right to investigate hosted directories and content if potential abuse or DMCA violations are brought to our attention. We may remove, disable, or suspend any web space on our servers at any time for any reason. Accounts found to be hosting illegal content are liable for immediate termination.
9.0 Shared & Reseller Webhosting
Unless stated explicitly to the contrary, our shared and reseller hosting plans are strictly intended for hosting websites, related databases, and standard email. Running batch processing, video encoding, video transcoding, web crawlers, indexers, scraping spiders, active proxies, remote data storage systems, or backup storage repositories is strictly prohibited. Hosting image galleries or media galleries is likewise not allowed on shared and reseller hosting plans. We reserve the right to take proactive administrative actions to maintain server node stability for neighbor clients.
If we determine that your current hosting plan does not fit your computational demands, we will contact you to recommend upgrading to a VPS, dedicated, or other appropriate plan. We are under no obligation to continue hosting resource-intensive websites that exceed our shared limit thresholds. Refusal to cooperate with plan move requests will result in account suspension or termination.
We offer a free migration service to help move your website from your previous hosting provider to our platform. This migration is a best-effort service. You are the party most familiar with your site, and you must review the migrated assets, code, databases, and DNS configurations. We take reasonable care to move your site files but assume no liability for incomplete or failed migrations, data loss, or associated downtime. We aim to complete migrations within 24 hours, though we do not guarantee specific delivery times.
We reserve the absolute right to investigate hosted directories and content if potential abuse or DMCA violations are brought to our attention. We may remove, disable, or suspend any web space on our servers at any time for any reason. Accounts found to be hosting illegal content are liable for immediate termination.
10.0 Data Protection & Privacy
HostBrr processes personal data relating to your account (such as your name, address, email, and billing records) as a data controller, in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. Account data is processed solely for the purposes of providing the services, billing, fraud prevention, and compliance with legal obligations.
In respect of personal data that you store, collect, or process on our infrastructure (such as data relating to your website visitors, customers, or subscribers), you act as the data controller and HostBrr acts as a data processor on your behalf. A Data Processing Agreement (DPA) pursuant to Article 28 GDPR is available upon request via support ticket. We process such hosted data only on your instructions and do not access client files except as described in clauses 8.5 and 9.4 (abuse investigation) or as required by law.
You remain solely responsible for the lawfulness of any personal data processing you carry out using our services, including maintaining a valid legal basis, providing privacy notices to your own users, and honoring data subject rights. You must ensure that your use of the services complies with the GDPR and any other data protection legislation applicable to you.
11.0 Final Provisions
Force Majeure HostBrr shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, fire, flood, war, terrorism, civil unrest, epidemics, government action, labor disputes, power or telecommunications failures, upstream provider or carrier outages, and distributed denial-of-service attacks. Performance obligations are suspended for the duration of such an event. If a force majeure event prevents service delivery for more than thirty (30) consecutive days, either party may terminate the affected service, and we will refund the prepaid fees corresponding to the undelivered period.
Governing Law & Jurisdiction This Agreement and any dispute or claim arising out of or in connection with it are governed by the laws of Denmark, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The courts of Denmark shall have exclusive jurisdiction, provided that if you are a consumer residing in the European Union or European Economic Area, you also benefit from any mandatory consumer protection provisions of, and may bring proceedings before the courts of, your country of residence.
Severability If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable or, where that is not possible, severed, and the remaining provisions shall continue in full force and effect.
No Waiver Any failure or delay by HostBrr in enforcing any right or provision of this Agreement shall not constitute a waiver of that right or provision. A waiver is effective only if made in writing, and applies only to the specific instance for which it is given.
Assignment You may not assign or transfer your rights or obligations under this Agreement without our prior written consent, except as expressly permitted under clause 6.2 (Service Transfer). HostBrr may assign this Agreement to a successor entity in connection with a merger, acquisition, corporate restructuring, or sale of substantially all of its assets, in which case you will be notified at least thirty (30) days in advance and may terminate your services before the assignment takes effect with a pro-rata refund of the remaining prepaid portion of your service cycle.
Entire Agreement This Agreement, together with the Acceptable Usage Policy, the Privacy Policy, and any product-specific terms presented at the time of order, constitutes the entire agreement between you and HostBrr regarding the services and supersedes all prior agreements, representations, and understandings relating to their subject matter. The clauses which by their nature are intended to survive termination — including limitation of liability, indemnification, and governing law — shall so survive.